fbpx

Booking & Cancelation policy

Booking & Cancelation policy

Booking Policy

To confirm the reservation PKSC asks for 30% deposit through bank transfer or PayPal. After receiving
the prepayment PKSC sends booking confirmation document to the guest in 24 hours.

Final payment should be made on arrival in cash (euro).

Change and cancelation policy

Guest can change or cancel his booking any time with PKSC manager.

Changes are possible within the present year if other options are available.

In case of cancelation by the guest in more than 60 calendar days before check-in date, prepayment will be refunded; in case of cancelation in less than 60 days before check-in date PKSC reserve the right to charge a penalty up to the sum of prepayment.

In case of cancelation by PKSC prepayment will be refunded.

Extenuating circumstances policy and the coronavirus COVID-19

Given the public health emergency of international scope, declared by the World Health Organization on 30 January 2020, as well as the classification, on 11 March 2020, of the COVID-19 disease as a pandemic, we are providing the following coverage in response for COVID-19 under our extenuating circumstances policy in accordance with Decree Law No. 17/2020 of the Portuguese Republic to help protect our community and provide peace of mind.

All the bookings with a check-in date from 13 March 2020 are covered by the policy and may be cancelled before check-in. The bookings which are not carried out due to the pandemic entitle the guest to:

    • obtain a voucher of equal value to the payment made, valid until 31 December 2021;
    • reschedule the trip until 31 December 2021.

Refunds:

If there is no possibility of reschedule until 31 of December of 2021. The traveller is entitled to a refund, to be made within 14 days.

Early departure

In case of early departure PKSC reserve the right to change a penalty up to total stay / the remaining nights.

Check in / check out time

Check in: 14:00 — 22:00 (+5 EUR for late check in after 22:00)
Check out: 11:00